Shipping FAQ

One or more items are missing from my order. What can I do?

Below please find enlisted some of the most common reasons:

. The order was split: check if your order has been split on the My Orders page of your account;

. You ordered from different warehouses: if you have placed an order from different warehouses, you will receive the products separately;
. We made a mistake: on rare occasions, an item may not have been placed in the right package;
The parcel was damaged or some items were removed: your package may have been opened or damaged during its delivery. It is also possible that one or more items have fallen out.

If the status of your order shows that it was not split, please do not hesitate to contact us

My product arrived faulty/damaged/different. What can I do?

You will be covered by the geek solutions 3 Days Guarantee. You can take some photos or a short video showing the content of the package you received and send them to us by filling out this form. Please also include your order number and a photo of the shipping label. We will do our best to assist you shortly after receiving your query.

How long will it take to receive my refund?

Our refund process is optimized for speed, refund requests are, by default sent to your geeks pay account. Once approved the refund is immediately available in your geeks account .

You can still request a refund to be sent back into the original payment method used .

If your refund is sent to geeks pay but you want it returned to your account, you can click”Withdraw”on the geeks pay page and the balance will be sent back to the original payment method used.  The estimated time for the refund to return to your account is based on the payment method you selected when placing your order.